The Alana Hotel Surabaya

Excellent location, warung Kolega across the road is one of the best in Bali, clean, comfortable and good value for money

The gym and pool were great.

The room was poorly maintained with several broken features. The meals were poor .

Poor

This is a smoking hotel meaning that the hotel stinks. Most of our clothes smelled after leaving.

They really do good in avoiding the use of plastic. Great!! Breakfast is okay, not outstanding but okay

The sleepers in the room are way too thin.. And the kettle in my room is somewhat leaking and it wont stop boiling although the water is boiled.

The properties is good for sevices, cleanlines, and also the variant of breakfast. The spacious of rooms are also very comfortable

The hotel location is a bit far from our destination venue

This is a business/ corporate hotel but it had a great pool and good gym facilities. The bed was really pig and comfy and everyone at the hotel was helpful

Bit boring but to be expected from a business hotel.

The room is big and clean. The bed is comfy. The gym and pool is great. The security is friendly and always with a big smile to greet you.

All is well.

The breakfast was excellent!! like 5 stars hotel, The staff were polite and helpful.

There was not plastic in the dustbin in my room.

The breakfast has varieties of food and the staff are very nice

Spa wasn’t working at the time of my stay

Everything is good.... Room good, food good, very clean hotel.

Don’t stay here

Nothing …swimming pool was a unbelievable bad Hotel was warn and old , smelled and very noisey

Hotel is conveniently located. Room is clean and quiet. Water dispenser at each floor. no plastic waste.

price is not reflecting the standard, too high for my taste. Breakfast substandard. Not really deliciously cooked too. staff didn't ask for payment at check in. caused trouble and delay at checkout, as I left already and my friend was stranded unable to pay in cash.

The hotel has water dispensers everywhere, so I can have hot or cold water anytime. And the front desk straight away gave me 2 access cards, I don't have to request them again like in other hotels

The room and the gym

There is no enough chair in the lobby sometime we have to standing for quite sometime while waiting for the pick up

Location, comfort

the air conditioner in my room was too cold and the wind was too strong even though it was set to minimum

Staff are generally polite and courteous..Staffs work diligently and helpful..

The room service "kitchen food" that I ordered dies not met my family members expectation.Wxpensive and not nice to eat!We atay at Novetel Surabaya before, their food taste well ...Especially the Cupuchino coffee (not hot and served in a tiny cup).The fry egg is too cooked- (egg yolk over cooked and hardened)Fried rice too hard and dry!

Before the stay, everything is okay. Hotel staff help to confirm the change of check in and out period due to personal reason. Room is quite big, and location is near my family's home.

There is some issue when my mother in law visited hotel, she ask for my name but it is not helpful, they staff instead give reasons i/o just apologize. Another issue on the day of checkout, when having breakfast, hotel staff mentioned that the room number is not on the record. Why the record is not update from the reservations to restaurant. It is not professional..

Nice and clean room with friendly staffs. The breakfast is amazing with it’s traditional meals and beverages.

the hallways outside the rooms need some renovations. The hotel can be very crowded with families with small children during the weekend.

Staff quick respon n kindness ?? and food special croisants the best

Need water bottle in the room for compliment no refill water ?

The hotel is worth for stay with family and value for money. The room is always clean and comfy. The breakfast is delish. love it..